Unbelievably HORRIBLE Communication…
Unbelievably HORRIBLE communication from McGee and Co. I have been trying for almost a month via emails and phone calls (can only leave messages) to reach them about an unfulfilled order placed September 10th 2025. The customer service is basically an answering machine, asking you to leave a message. They never return calls. I have been attempting to contact them through the customer support email which they encourage but their email server returns a message that the email box is full. Their AI sometimes sends back an email but provides no answer to your question. The AI is named FIN. FIN offers the option to contact a person. The result is another email back to you from the email server that the customer service email box is full. DO NOT BUY FROM THIS COMPANY! Perhaps Shea and Sid the owners need to invest in customer service improvement if unless they don’t care about their brands reputation.
Reply from McGee & Co.
Hi there! Thank you so much for your feedback. We are so sorry to hear about your frustrating experience and sincerely apologize for the lack of communication you’ve encountered! We understand how disappointing this must have been, especially when trying to find the status of a delayed order. Recently, we transitioned to a new customer service platform with the goal of better serving our customers. This includes the introduction of AI support, which we are actively working to optimize and improve. While we’re excited about these changes and the potential they bring, we also recognize there is still much more work to do to ensure a smooth, responsive, and holistic customer experience! Your feedback is invaluable in helping us identify where we are falling short, and we really appreciate you for taking the time to share it. Please know your concerns have been heard, and we're committed to making meaningful improvements. In the meantime, we have requested additional information from you so we can reach out directly and make this right.