Oh dear - just bought a Kia Sportage from BGM and when I got home noticed the rear parcel shelf (that hides all your luggage etc) was not present!! Upon contacting the Cannock site was told that all cars are "sold as seen" - despite their boast of quality that they "check, check, and check again" - and that I had not noticed the lack of parcel shelf (ie my fault!). The sales force acknowledged that they knew of the lack of parcel shelf, but failed to mention it during the 6 1/2 hrs I was there. Their celebrated "200 point check" also failed to show that the shelf was missing! Avoid, avoid, avoid, unless you are absolutely sure you can verify EVERYTHING about the car personally - do not rely on the 200 point check or assurances from the sales force - you are buying a car "sold as seen", rather like a back street garage!!