ABSOLUTE NIGHTMARE, AVOID! AVOID! AVOID!
I was stupid enough to ignore all the bad reviews on here about customers having to wait for months and not getting their orders. I somehow thought this wouldn't apply to me, I was so wrong. I ordered in mid June 2025. It has been exactly 104 days and I still haven't received my order to this day. It has been an absolute nightmare dealing with them, between the misinformation, lack of communication, excuses and missed deadlines, I ran out of patience eventually. First it was the nvidia supply issue excuse, after about two months when that excuse was no longer valid, I was promised my pc would be with me in 2-3 weeks. Now that they claim they have all the components, suddenly the components are turning out to be "faulty". First my CPU was supposedly "faulty" now it's my motherboard and that is what's causing the delays now. I have asked them to send me photos of the build whatever stage it is at but they just refuse to do so and I have no idea where my PC even is, if they have even ordered the components or not yet. The communication is absolutely atrocious and I have to email them several times to even get a reply to one email sometimes. I have reported them to my bank's scam team and I will take them to court. They seem to be completely incompetent when it comes to fulfilling order and i think this goes high up. Don't buy from them thinking this will not happen to you. If you do have to buy from them, don't pay them with bank transfers, don't use debit card only use credit card or PayPal. I wish i could back in time or listened to the reviews. Save yourself from months of nightmares, stress and anxiety and buy form Scan or Overclockers.
Reply from OPSYS Gaming
We sincerely apologise for the frustration and stress caused by the delays with your order. Earlier this year, the launch of our 50 Series systems brought unprecedented demand, and just as we were recovering in July, the cyberattack impacted both production and customer service. We completely understand how disappointing this experience has been, and that the level of communication you received fell short of what you should expect.
Please know that this situation does not reflect how much we value our customers. OPSYS has always strived to deliver high-quality systems, flexible customisation, and exceptional aftercare. This period was the first time we fell short of these standards, and we deeply regret the effect it had on your experience.
We genuinely appreciate you sharing your feedback. It helps us improve our processes and communication so we can provide a better experience for all our customers moving forward.