Avoid- Shocking Service
Currently waiting 18 days and counting for refund of items. Numerous messages sent and have now ignored request for contact details to lodge a formal complaint, Absolutely shocking service. If I could give minus stars I would.
UPDATE: 3/10/25
Hi Rob (Boohoo Advisor) it is now 21 days. No one replies to me anymore with the link you have given. I’m being ghosted, I leave a message on the message page and all I get is that the refund is being processed. If you would like to give me your direct contact details I would be happy to listen to your empty promises.
Reply from boohoo
Hi,
Thank you for taking the time to leave a review of your recent experience. Really sorry to hear about your issues with your recent order.
We do value your feedback, especially when it helps us identify areas for improvement.
I'd kindly advise to contact customer services for an update if this still hasn't been resolved -
https://www.boohoo.com/pages/informational/contact-us
Thank you and take care.
Rob