I recently ordered a watch from CW Sellors which unfortunately got lost in the DPD system. Although this was outside of their control, CW Sellors kept me regularly updated throughout the investigation and were quick to offer me options once DPD officially declared the item lost.

Josh in particular looked after me from start to finish — he was professional, responsive, and genuinely went the extra mile to ensure I was happy. Once I chose a replacement, the watch was delivered to me within 24 hours.

A frustrating situation was turned into a very positive experience thanks to their excellent customer care. Josh is a real asset to the business, and I wouldn’t hesitate to recommend CW Sellors to anyone looking for outstanding service and quality timepieces.