We got a good mortgage rate
We got a good mortgage rate that we are happy with but doing everything digitally isn't always the best for our circumstances. It would be great to have a paper alternative or somewhere to go and have that human interaction with in person.
Other than that I think the process was good, I didn't have to chase much at all, the communication was good and we got what we wanted for a reasonable price, especially knowing we won't have to pay again when it comes to remortgaging.
Reply from The Mortgage Store
Thank you for sharing your experience with us! We’re so pleased to hear you’re happy with the mortgage rate, the communication, and how smoothly the process went. We really appreciate your feedback about having more options for face-to-face or paper-based support, and we’ll take this on board as we’re always looking for ways to improve the service we provide. It’s great to know you feel reassured about the remortgaging support too – we’ll be here to help when the time comes. – The Mortgage Store Team