Disappointed NOT firm, soft mattress
The delivery was great, the mattress however is very very soft and not at all firm as advertised.
Bought a new mattress for my husband who required a firmer mattress for back and hip support and this offers neither unfortunately. Advertised for side and back sleepers but as you sink into the mattress by some way (and I’m 9st 8)
It is very disappointing when spending so much on a mattress.
Bought with a 100 night guarantee not knowing they want £99 mattress replacement charge (plus the price difference of the new mattress of course)
Reply from SleepSoul Mattresses
Thank you for your review. We’re very sorry to hear the mattress doesn’t feel as firm as you expected. All of our mattresses are independently tested for their comfort rating by a third party, so you can be confident in the firmness advertised. The 100-night guarantee you mentioned is something offered directly by the retailer within their own terms, as this isn’t something Sleep Soul provides. We’d recommend contacting the retailer you purchased from to discuss this further, and we hope you’re able to find the right level of support for your needs.