I'd give zero rating if it were possible. A thorough waste of time. I spent time navigating the very slow and clunking reporting process to enter my details and account of the crime. Today, I received an email telling me the incident I reported wasn't a Police recordable crime. So, apparently, it's perfectly legal to hack into someone's shopping account and use their credit card details to fraudulently obtain goods. Plus, fine apparently for the scammer to then call me pretending to be my credit card company and try to obtain by fraudulent means the security code to purchase a high-value item. The email from Action Fraud made zero sense, it was splitting hairs and ignoring the seriousness of this type of crime and identity fraud. No wonder thousands do it, they know they can get away with it! Action Fraud is itself a fraudulent waste of public money- looking at the 1-star reviews here, it achieves NOTHING. An outrageous waste of resources. The Police service for non-emergency crimes these days is non-existent - no contact details available for any stations, and many branches are closed. It's clear that serving the public is not in any way a priority or aim. Contacting them was a total waste of time, I feel like Action Fraud is like a scam on the public, an excuse to do absolutely nothing! Strange though how many Police can be deployed to arrest old people for holding pro-Palestinian placards in a peaceful protest. We know what the State's real priorities are. We should all lobby our MPs to get rid of Non-Action Fraud.