Be careful car went up in flames
Be careful, brought a car from them, two days later the charging port for phone inside the car breaks out into fire. Called for a manager following fire, NO ONE called. Took in to mecedes to check and fault in charging port and will likely to cause fire again. If I did not notice the fire by chance, (actual flames) the car would be totally gone. They literally couldn't care. Disgusting and will be taking further.
Reply from Big Motoring World
Hi Nusrat,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.
We take customer feedback seriously, and we are committed to addressing and resolving any concerns promptly.
I can see that our After-Sales team has advised on an appointment, but you are unhappy with this. They have received your latest email, and a member of the team will respond with an update as soon as they can.
Kindest Regards,
Big Motoring World