I recently had my boiler replaced by British Gas in Cardiff, and they sent Shaun Lee from PH Jones to do the job. He was absolutely brilliant! Despite some initial challenges caused by my previous boiler being installed incorrectly, Shaun handled everything with great care and attention to detail. He had to move pipes, drill, go under the floorboards, and even work up on the roof — but he tackled it all with professionalism and precision.

He worked long hours (until 6.30-7pm) over two days to make sure everything was sorted, leaving the place spotless, and ensuring we had heating and hot water before he left. I was especially impressed knowing he had to travel quite a distance from outside Swansea each day, yet his attitude was always positive and polite.

Shaun is a hardworking, trustworthy engineer, and I truly hope he goes far in his career — he definitely deserves it! Thank you!