If I could give it zero stars, I would. I canceled my Scribd subscription during the trial period, yet they still charged me. When I requested a refund, I provided everything they asked for — the full 9-digit Scribd order number, the merchant order ID from Apple Pay, screenshots, and account details.

Instead of refunding me, customer service agent ShaQuetia C. dragged me through an email chain of over 12 emails, constantly pretending they didn’t receive my proof or claiming the order number was “incomplete” — even after I spelled it out in plain text.

This was not an accident. It was deliberate runaround. Scribd will not give you your money back, no matter what proof you send. Their practices are dishonest and predatory. Avoid this company at all costs.