No update on order, no refund
No update on order. Never received it. Upfront payment never refunded and they do not respond to the emails.
September 1, 2025
Unprompted review
Reply from Carphone Warehouse Part of Currys.
Hi Lony,
I'm sorry to hear you never ercieved your order and you haven't been refunded yet. That's not the level of service we aim to provide and I'm sure we can put things right.
To get further help, please reach out via:
📞 Phone: 0370 111 6565
Open:
8am-7pm UK -Monday to Friday
9am-6pm UK - Saturday
10am-5pm UK – Sunday
📧 Email: trustpilot@currys.co.uk
(Include details of the issue)
Our team is ready to review your case and provide any additional support needed.
Kind regards,
Keiran
Carphone Warehouse.