I’ve been a Home Depot customer for years, but this experience was awful. I bought a washer and dryer set for my rental, and the washer that arrived on Sept 27 didn’t work at all. Customer service told me the replacement couldn’t come until Oct 11, leaving my tenant without a washer for over two weeks and me having to give a break on rent. They offered only a $100 gift card and no real solution, and the rep I dealt, Nasine, with was unprofessional. She kept trying to rush to end the conversation with offering nothing and then never provided a link to leave a review, though I asked 4 times and instead just left the conversation. Had I known I’d be stuck waiting this long, I would have gone elsewhere.