Review of Priority Pass


Rated 3 out of 5 stars

Quite a few issues

Quite a few issues actually getting into the lounges. At Dulles we were turned away from one because I was in a wheelchair and they said there was no room for it. I assured them I could walk inside and keep the wheelchair at the entrance and then they said there was actually no room when we could clearly see many open seats. We went to the next lounge and were also told no room. It was three different lounges before we could go inside. We have been turned away from many other lounges also.

August 26, 2025
Unprompted review

Reply from Priority Pass

Hello Pamela, thank you for sharing your review. We are sorry for the difficulties you encountered while accessing our lounges, especially given your mobility needs. We share our lounges with multiple third-party providers, and as a result, lounges must manage the available space to ensure fair distribution among all access providers. We value your feedback and will share your comments with our team. Kind regards, Priority Pass