Excellent customer service.
The customer service was very wonderful to work with. The item we ordered (a child’s go cart) wasn’t working properly. They promptly sent us a new one. The new one was doing the same exact thing as the previous one so we explained to them what was going on and sent a video of what was happening. They explained to us that the type of go kart we got was made to only be ridden on hard, smooth surfaces, such as pavement or concrete. We explained to them that we did not have any of that for our child to ride on only grass. They understood and promptly reimbursed us our money to purchase something else for our child. Customer service always replied quickly, was very understanding and happy to resolve our problem.
Reply from Garvee
Hello,
First, we want to say a heartfelt thank you for taking the time to share your experience with our team and the child’s go-kart! Your praise for our “excellent customer service” means the world to us, and we’re so grateful we could work through the go-kart challenges with you and find a solution that worked for your family.
We’re sorry the first go-kart wasn’t working properly—and that the replacement had the same issue. That’s never the reliable experience we want for our customers, so we truly appreciate you taking the time to explain the situation and send a video of what was happening. It helped us clarify a key detail: this go-kart is designed for hard, smooth surfaces like pavement or concrete. We wish that detail had been clearer upfront to save you the hassle, and we’re glad we could walk through that with you openly.
Most of all, we’re overjoyed we could promptly reimburse you so you could purchase something better suited for your child (especially since you only have grass to ride on). Your child’s happiness and your satisfaction are what matter most to us—we never want a product mismatch to leave you stuck, so being able to fix that with a quick refund felt like the right thing to do. And we’re so glad our team stayed “quick to reply, understanding, and happy to resolve the problem” throughout—this is exactly the care we train our team to deliver.
If you ever need help with future purchases (whether it’s finding the perfect outdoor toy for your child or anything else), don’t hesitate to reach out—we’d be happy to guide you to options that fit your needs:
Support Email: support@garvee.com
Support Phone: (888) 891-2855
Thank you again for choosing Garvee and for your patience as we worked through this. We hope your child loves their new item, and we can’t wait to serve your family with the same thoughtful, reliable service next time!
Warm regards,