30 kg item damaged could not get any…
30 kg item damaged could not get any form of refund as they say it was incorrectly wrapped in corigated card then we shrink wrapped following the guides but because it was only wrapped in double skinned card and not triple skinned not that the item was just dumped on the floor of the ups truck 30 kg plus sliding round on a floor 1 thickness of card is not going to be of much use I would not use parcel hero or ups again they just don’t care if I could have given 0 stars I would
Reply from Parcelhero.com
Dear Mick,
At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.
We regret missing the mark this time, and greatly appreciate the time you've taken to provide us with feedback about your booking.
Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.
Please consider leaving further comments about your experience on our user feedback survey below
https://parcelhero.com/feedback
Kind Regards,
Jane
The ParcelHero® Team