Unfortunately the fears of how this would go so far have come true...thought I would do a review so far...today is at last install day but that hasn't gone to plan...
At the start John came out to give us a quote and that was positive...he asked what we wanted was friendly and efficient and didn't do a big sales pitch. We initially got quoted on removing the old fence ourselves but after reading some reviews decided to change this to it being removed and rubbish taken away by ColourFence. This is where is started to go wrong...we had to chase for our new quote. This eventually came through and we followed the process of paying the 50% deposit and waited for confirmation that never came...we had to chase. When we chased this headoffice were unaware of our job...John hadn't processed the paperwork correctly. However Richard at H/O was very helpful and then assisted in booking the installation. We then discovered that if Richard was off things went wrong...

The fence was delivered when they said it would be to our back garden ready for the installer...installation day...no show and no calls explaining so we had to chase again...Richard was off but we eventually found out that the installer was ill (not his fault...illness happens)so couldn't install but only Richard could rebook so would call us on Monday (this was Friday).

Monday came and no call...more chasing...Richard was off poorly but the person said that we should be able to have install on Friday this week and would ring us back later that day to confirm and she didn't so we had to chase again...couldn't get through to the person but was told it should be ok for Friday...Richard then called Tuesday and confirmed this would happen.

Then we arrive at today...install day attempt 2...Al arrived promptly having called the night before to confirm he was coming and apologised for not being able to install last week. We asked him to check that he had everything he needed before taking down our old fence as we had read reviews saying wrong things were delivered...here is where there were more issues...on checking, everything that was needed had been delivered but the wrong height fence panels!!!! Al made some calls and then offered us to either wait for another date or he could install the shorter panels so giving us security and then come back to replace for the taller ones once delivered. We decided to go ahead with install with the shorter...currently they are being installed...will provide an update once more is done....

So far...Richard at H/O has been brilliant and so has Al the installer and his team...it seems to be that one person is allocated to one job and if that person doesn't do it or is ill no one else picks it up and it doesn't get done...the price you pay this shouldn'y happen...the rest of ColourFence has been very disappointing.

Update...installer Al has done a brilliant job with what he has ....he has been waiting on a callback all day to find out when and where the correct panels will be delivered...he's had no call...will see what happens after the weekend when colourfence realise we won't be paying the balance until they sort the problem and the rubbish is collected.

Update ...correct size panels are now in and the finished product is great. Throughout the process our installer Al and our contact at HQ Richard have been excellent as was the delivery driver both times, so too was the waste collection. Everything else leaves a lot to be desired...very disjointed. For a product that's so expensive you'd expect a better service. Here's hoping our guarantee paperwork now arrives.