Appalling experience with Wolford. I paid for my order two months ago, but it was never delivered due to their mistake - even their own tracking system confirms this. After admitting their error, they initially pre-confirmed a refund but then stopped responding to my emails over a month ago. Refund never received.
Instead of resolving the issue, they are now sending me payment demand letters for an order I already paid for but never received. This is completely unacceptable.
I am still waiting for my refund and a resolution.