Happy with being able to find the shoes…
Happy with being able to find the shoes I really wanted. Somewhat lengthy delivery time line was a bit frustrating. Disappointed in how faded the product came in. I have the exact same pair and there is a stark difference in color between the ones received and my 7 year old pair. My original pair are much deeper black than the ones received.
Reply from KICKS CREW
Hi James,
Thank you for taking the time to share your feedback with us.
We completely understand how waiting for your order can be frustrating. Upon reviewing your order, it was placed on September 11th and dispatched on September 23rd, which falls within KICKS CREW’s stated processing time of up to 10 business days. Please note that additional time is also needed for the shipping process.
As a marketplace, all items are first shipped to our warehouse for a quality inspection before being sent to our customers. This process ensures that every item you receive meets our high-quality standards. The processing timeframe is listed under “Shipping Info” on each product page.
We’re also truly sorry to hear that your item didn’t fully meet your expectations. If you have any ongoing concerns or questions about your purchase, please don’t hesitate to reach out to our Customer Support team via the “Contact Us” form on our website — we’re always happy to assist.
We really appreciate your support of KICKS CREW and your understanding as we work to ensure the best experience for all our customers.