Avoid Beerwulf - Delivery Hell
Unfortunately, Beerwulf use Yodel as a delivery partner. I ordered x2 kegs on 12th September. Yodel delayed the delivery with no information to say how long this delay would be for. I contacted Beerwulf who recalled the package and sent out a second parcel quoting delivery to be "within 1 to 3 working days". This was 4 working days ago. Today Yodel have marked the second package as being delayed and subsequently marked as "returned to sender".
I had very similar problems when I actually ordered the machine. Yodel held parcels for weeks at my "local" depot without releasing them. I believe they wait until it is convenient for them to deliver as opposed to fulfilling the contract between Beerwulf and the customer.
In short, do not buy from Beerwulf. They sell you an expensive machine but fail to get beer to you. I believe it's a failure on the part of their delivery partner however they have used that partner for some time without acknowledging the failures. Therefore the critical problem shows no sign of going away and I am afraid accountability lies with Beerwulf.
Go with their competitors instead.
Reply from BEERWULF.com ®
Dear Customer,
Thank you for your review. We're really sorry to hear about the difficulties you experienced with your orders and the delays caused by Yodel. We completely understand how frustrating it must have been, especially given that this wasn’t your first issue.
Although this was due to problems with our delivery partner, we know that the responsibility ultimately lies with Beerwulf, and we apologize that your experience fell short of the standard we strive to provide.
Our customer support team has assisted you directly, but we still want to thank you for highlighting this feedback, it’s valuable in helping us continue our discussions with Yodel and push for better reliability.
We truly appreciate you giving us a try and are sorry that delivery problems prevented you from enjoying the experience we aim to deliver.
Kind regards,
The Beerwulf Team