This review follows damage to a classic car on a DFDS ferry, see DFDS review on Trustpilot that was updated on 11th July 2025.
After going through the process of making a claim on DFDS for the damage that was totally their fault, and receiving their rejection, I made a claim on my insurers ERS.
They are a company I have been with for a considerable time, and as far as I recall this is the first claim I have made.
However I am now questioning my decision to stay with them. Despite having sent them photographs of the damage, on more than one ocassion , a copy of the DFDS Vehicle Damage Report, Invoices, and the details of a witness to the accident, the claim is now being questioned and I am once again being asked for information already sent to them.
I am really at a loss for words.
Update - 25/09/25
I very much look forward to hearing the views of ERS on my complaint.
If they are prepared to question a claim that is absolutely genuine, and one where the blame was clearly not mine, it's not surprising that there are 8% of one star reviews from other ERS customers on this site.