This company is a scam and STAY away from it.
I had to pay a deposit of £350. Its been more than 50 days now and I still haven’t received the refund. If you check other reviews here its confirmed that all have had the same issue. I have been sending them email every day for the last 10 days – No response.
I have been calling them for the last 2 weeks – Always goes to the answering machine.
They also sent me a notice of 90£ fine for travelling in non congestion zone in London. I wasn’t aware about this (This was my first time in London) and ideally I should have been informed about this potential charge. They also charged me a 45£ processing fee, total adding up to 135£. I was of the understanding that they will deduct the 135£ from my deposit and refund the rest(Isnt that the reason why they charge a 45£ processing fee?) but they asked me to pay for it!!!.
Since I did not want any additional issues or charges on this fine, I made the payment for 135£ to …
I am still waiting for them to respond t my emails and calls regarding my deposit refund.
It’s a nightmare and a SCAM. I am surprised that there are only about 14 reviews on trustpilot/trip advisor about this!!
Please stay away from this company