Having to wait is character building.
I had not realized that this UK satellite of the German company was based in Germany. Don't know if I had known I would have used.
I ordered Saturday and by Wednesday the order status had not changed. I emailed customer service and received a professional reply advising that it has been dispatched but will be invisible till it hits UK customs and may take up to 7 days. I was provided with a tracking number DHL. I think we have all been spoiled by the next day delivery services we expect today. The order arrived unannounced on Monday. Well packaged safe and sound.
When you're at the mercy of UK customs and exiles and our couriers, I feel Thomman did well. I would use this company again.
Reply from Thomann Music
Archie!
Patience may be character building, but nothing beats the drop when the SL1200MK7 finally arrives safe and sound. Even with UK customs and couriers adding their own “remix” to the wait, we’re glad the track ended on a high note! Thanks for giving us a spin - we’ll be ready for your next set when you are.
Your Thomann Team