Review of Wowcher


Rated 1 out of 5 stars

Shocking service and failure to refund

If I could give zero stars I would. Wowcher’s bought and redeemed for 4 x vouchers to Marrakech. The holiday was not doable due to flight times unknown at time of purchase. Shocking service from The Travelmakers who were extremely pushy in trying to get me to change my plans. The hotel advertised not available. I started to get concerned so asked for a refund which was refused by The Travelmakers even though the T&C’s say I can. No communication from Wowcher after they asked me to confirm my email address and complete silence from The Travelmakers since I contested their WhatsApp message. I feel that both companies are a con. They currently have £550 of my money with no communication

September 18, 2025
Unprompted review

Reply from Wowcher

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant
within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that
time the merchant has not responded, then please come back to us to investigate further - You will also
be notified via email of the outcome.
Kind regards
Wowcher