Best online sales support team...ever !
Nobody says much when an online sale goes smoothly, but they are quick to comment when there's a problem
I had one or two complications with my order. The customer support team are outstanding !
My issues were resolved rapidly and with great comms.
I have never had better online purchase support. This team are the gold standard and other online retailers should study them to try and be as good.
If there were 6 stars I would tick them
Reply from TechShack
Robbie, thank you so much for such an incredible review. You’re right, people often only speak up when something goes wrong, so it means a lot that you’ve taken the time to share your positive experience. We know how frustrating it can be when an order doesn’t go quite as planned, and our support team works really hard to make sure any issues are resolved quickly and with clear communication.
To hear that you rate us as the “gold standard” and would even give us 6 stars if you could is honestly the best feedback we could hope for. We’ll make sure the team sees your words, they’ll be thrilled. Thanks again for trusting us with your order. 💙