Faulty machine and slow customer service
Bought this for my husband in Dec 2023, he absolutely loved it and used it up until the machine went wrong the following summer (less than a year of being purchased). It took a number of emails and even a utube video to demonstrate what was going wrong, eventually as it was under2 year warranty it was collected and fixed. That was last September, now it’s gone wrong again ! I’m not looking forward to the back and forth with customer service to sort it out, obviously it’s a fault, possibly with a batch but no replacement was offered. The machine is not pressurising the kegs, if this happens to you, don’t waste your kegs.
Reply from PerfectDraft
Thank you for sharing your experience — we’re really sorry to hear about the ongoing issues with your machine. We completely understand how frustrating it must be, especially after going through the repair process once already.
Since the machine is still within its warranty period, we’d strongly encourage you to reach out to our customer service team again so they can investigate this further. Please include as many details as possible from your troubleshooting process.
This will help us assess whether it’s a recurring fault or potentially a batch-related issue, and ensure we find the best solution for you.
We appreciate your patience and loyalty, and we’ll do our best to make things right.