I would urge caution when dealing with this company. They have taken money from my son on multiple occasions and repeatedly blamed “staff training errors.” They once promised to credit him a couple of days but failed to follow through.

When we explained that my son would be moving to a new college in a few months, we were advised to take a non-contractual membership. We followed this advice, but when we later froze the membership, we were told it could only be frozen for one month. Then, to cancel, we were informed he would still need to pay an additional month upfront.

This is extremely disappointing, as my son wanted to continue his membership, but due to the misleading and inconsistent information we were given, we had no choice but to cancel.

Reading other reviews, it appears customer service is not a priority for this company. It’s a shame, as this approach shows little regard for current or future customers.