This Company are scam artists
This Company are scam artists. I paid for an app and cancelled it before the month end as it didn't really do what I wanted. This Company 'upsell' or sign you up, to a second product without actually asking you. When I cancelled the app I got confirmation and a promise no more money would be taken from my account - then 5 months later they took £176.99 for a product I had not signed up for - but they had done it! I am seeking advice from a financial ombudsman - this Company has to be stopped.
Reply from Effecto.app
Dear Kristy,
Thank you for sharing your detailed experience with the Effecto app. We understand your frustration about feeling signed up for an additional product and then later seeing a charge you did not expect. We also hear your concern that the app did not meet your needs and that you had already received confirmation of cancellation. Please know that we are working on improving both the transparency of our offers and the clarity of our subscription management so users always feel fully informed and in control.
For any further assistance, kindly include your account email and, if possible, your order number when contacting us at help@effecto․app.
Sincerely,
Effecto team