Don’t use National Express.
Paid expecting a coach ended up a double decker without suspension. Two hour journey without an onboard toilet which I was expecting being a coach. Last time I book with national express rip off, which also reminds me I paid extra for the privilege of being ripped off by them instead of buying a ticket onboard.
September 17, 2025
Reply from National Express
Hello E Holmes, I am very sorry however, your coach was operated by a third party operator. I apologise for any inconvenience caused.
Thank you for your contact.
The National Express Team.