I’ve been paying on a closed Prosper credit card account for years, and when I lost my job and asked for help, they refused to offer any hardship or settlement options. The rep I spoke to was extremely rude and dismissive, showing zero compassion or flexibility.

I made a simple request for email-only communication (due to being out of the country), and they still insisted on sending physical mail — violating my privacy concerns. They’d rather see you default than assist.

If you’re expecting any real support during financial hardship, look elsewhere. Prosper treats loyal customers like problems. Shameful.

These” glowing” reviews must either have never experienced a hardship or haven’t actually tried to get real help from this company.