Review of Polar


Rated 2 out of 5 stars

Awful customer service

Polar has some great products, but they are not where they need to be in terms of getting the basics right. This applies across the board, but their customer service is awful.

I am trying to return the Polar Loop. Their help page says to use the return label. I didn't get one. I tried maybe 10 times throughout the day to speak to a human and got through twice. Unfortunately, this was the same person Aris, hours apart. They said they were not from the UK department and had no idea how to get me a return slip and was generally unhelpful. I waited and tried again, but each time I got Aris, who said he would forward me to the UK team and ultimately just ended the chat.

This company has a lot of work to do, and I certainly won't be buying products from Polar in the future.

September 16, 2025
Unprompted review
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