I had to get through a stupid chat bot…
I had to get through a stupid chat bot reply to my first, very clear email which included all required info that the chat bot was unable to identify. Once a real person took over they sorted everything out efficiently.
September 11, 2025
Reply from EDF
Thanks for the lovely feedback! We're glad we could meet your expectations in the end. We do apologise for the original message received and are actively working to make things quicker and smoother for our customers :)
Thanks, Allison