The check-in process was unduly burdensome, particularly for a traveler arriving from a flight. The requirement to personally photograph the vehicle and report any damages was an added stressor. Furthermore, the staff were unaccommodating and provided no assistance, exacerbating a frustrating experience. The service we received was profoundly disappointing. Upon returning our vehicle, we were assured a complimentary shuttle to the airport. However, upon arrival at the drop-off location, no staff or shuttle was present. After waiting 20 minutes and being forced to order a ride-share for fear of missing our flight, an employee finally appeared. This lack of follow-through on a promised service demonstrates a serious failure in customer care and transparency. Due to this unreliable and unprofessional experience, we will not be using your services in the future.