UPDATE: Well, I finally got this issue resolved! Apparently, one of the problems was that HP wasn't getting my emails. I just don't know/understand why that was happening. Eventually, a really nice HP guy took ownership of the issue and sorted it out.

Please be WARNED: 'HP's Price Guarantee' found on their website...


I bought a new OMNIBOOK 5 from 'HP Store UK', and two days after receiving it, the price dropped by £100! I have spent over a week trying to get HP to honour their commitment to the 'Price Guarantee'. I have had multiple phone calls to Sales and Support lines, plus emails to all of the following contact points: ukstore.postsales", "hpstoresalesuk", "hpstore-uk"

I supplied FULL invoice details and a datestamp screenshot of the website price drop to all the email contacts. I have had NO reply whatsoever from HP, even though I have email delivery receipts for all the emails sent.

The contact phone numbers given to me by HP Support Lines are just not helpful in any way, with the HP Agent/Advisor saying they cannot help. Resulting in me just being given the "telephone runaround", we've all experienced this, I am sure.

I am disgusted with HP over this and truly feel scammed by them in every sense of the word.

I have deleted my previous 5-star HP review published 3 or 4 years ago from Trustpilot, as HP is now not the same company.