As you'd expect, they work hard to reduce the offer online. We were prepared to be taken down slightly, despite completing the information accurately, which the chap at the unit agreed we had. Still, they found a way to offer us 30%+ less. Their justification? The engineer based somewhere else heard something on the recording of the engine. The car had wanted for nothing. Let's face it, we all know their game, but their greed and tactics were not appreciated.