I had a great response today from Driss Relmy at Voneus Broadband. I contacted Driss about a problem I was having with my Wi-Fi extenders. Driss responded to my email within an hour (pretty exceptional response time) and offered a solution to fix the issue plus offering some great advice to help going forward. This is great customer care in action. Sincere thanks Driss for your swift action and for the additional tips - really appreciated.