I rented a car with full coverage and cross-border option at the Avis office in Trieste Airport. On the second day at 15:45, the car broke down in the middle of rural Slovenia. The international roadside assistance was terrible—nobody spoke English, loads of calls and every time we were left on hold for over 30 minutes. Desperate, stuck in the forest with no food, no water, and no shelter, we called the Avis office directly. The operator was completely unhelpful, repeating things like “Call roadside assistance, I can’t do anything, it’s not my job, it’s not my problem…”

We eventually had to call the Slovenian police to rescue us from the forest at 23:00. The next day we returned to the Trieste office for a replacement car. The same Avis employee, extremely rude and disrespectful, once again told us it was not his problem. No apology, no professionalism, no support. They simply abandoned us without the slightest concern.

We had to spend over €300 on taxis. When I asked to file a complaint, the same employee told me to “check the Avis website” because it was not his job. Once again, zero help.

Without any doubt, this is the worst service I have ever received from a car rental company.