Looking at other reviews it seems they repeatedly continue to charge and send products, even after you have cancelled. This happened to me. It took so long to get back to my initial cancellation request, then they tried to talk me out of it, but I replied immediately saying I still wanted to cancel. Then they stalled again so that I was charged for the next month. The product isn’t even good! It doesn’t dissolve properly and tastes disgusting. They then said that to get my refund I had to return the product, which from UK to US costs £16.85 plus a £1.50 admin fee!! For THEIR incompetence!!