Dear Mark,

Thank you for sharing your experience with us. We’re genuinely sorry to hear what you’ve gone through—it’s incredibly frustrating to receive a key flagged as counterfeit, especially when it leads to a ban from the platform you intended to use it on.

Please know that we take situations like this very seriously. We’ve already reached out to you via our support system so we can look into this further and coordinate directly with the merchant involved.

For more details, you can view your ticket here: #1505259 [https://kingu.in/MyTickets]

We truly appreciate your patience and understanding while we work to resolve this. If there’s anything else you’d like to share or if you need further support, we’re here for you every step of the way.

Warm regards,
Megumi