Got too big and customer service is shocking
After 15 years, my family and I have moved back to our original pharmacy, as they now do postal deliveries. They have got too big and don't care about the customer; you are continually pushed from pillar to post when things go wrong.
Service is bad when things go wrong. 3 months trying to get a prescription resolved, which was sorted by the new pharmacy in 3 days.
Reply from Pharmacy2U Ltd
Good Afternoon,
Thank you for taking the time to leave us a review on Trust Pilot.
I am very sorry to learn of your experience, and in particular that you had been awaiting a medication for three months, you also advised you had been passed around when trying to query this.
Unfortunately I cannot locate information on the account, from the order number you have provided, relating to this.
I have emailed you with further information.
Apologies for the inconvenience caused.
Kind regards,
Joanna.