The saga goes on. Nearly 8 weeks and the IT still are unable to resolve this issue. Numerous emails but still not resolved. Check complaint 13055860

I rang on 23 July to cancel a policy. I advised them that it was in my husbands name and he recently passed away . The chap I spoke to said he would put the other 3 policies in my name. However in doing that I no longer have access to the on line account which was in my husbands name. I have contacted them three times to get this resolved and each time it was passed to the IT to resolve. They were supposed to ring yesterday but needless to say they didnt. I have tried setting up a new account but despite getting link to do this I just keep getting message saying unable to do so. I am in my late 70's and trying to come to terms with losing my husband. This is causing me a great deal of distress. Follow up. 2 weeks later and numerous emails this issue is still not resolved
13th August: what a nightmare. I have no iidea what on earth is going on. The policy for the gas cooker was cancelled however it is still valid until expiry.

It still has a fault and you arranged an engineers visit which I believe will be covered. However I have just recieved an email from D&G thanking me for renewing the policy which I have not done, After 3 weeks I still unable to get into my account I dont know what to do.

It is an absolute nightmare. I am struggling to cope after the death of my husband and this catalogue of errors is causing me absolute stress.

If you are unable to deal with this then PLEASE escalate this matter to someone who can


This has still not been resolved. This has been ongoing for almost 6 weeks and is absolutely unacceptable.