Missing items
After living through hurricane Helene, I was excited to find GoSun online. I am pleased with the products. My problem occurred with my third order. I did not receive items. I contacted the company. It took awhile to rectify the situation. Other than that, I believe in what GoSun is doing.
Reply from GoSun
Thank you so much for sharing your experience, and we’re glad to hear you believe in what GoSun is doing. I’m very sorry for the inconvenience you experienced with your third order and truly appreciate your patience as we worked to resolve it.
We’ve just sent you an email with the resolution for your missing items, including your tracking details so you can follow the shipment. Could you please check your inbox (and spam folder just in case) to confirm you received it?
Thank you again for your support and understanding — we’re committed to making sure you get everything you ordered.