Bought a car from these clowns only for…
Bought a car from these clowns only for a week later when i realised the Electric Merc EQC i bought for £23k with a range of 250 miles on a full charge was only doing around 90 MILES on a full charge , when i requested my money back after a week they told me NO even though another colleague told me you get a 30 days cooling off period.
Not long after there was a strange noise coming from the wheels so took it back to be told theres an issue with the brakes so while i demanded a courtesy car to which i had to argue for 30 mins for one i finally had been given one under duress.
Its been 3 weeks n counting since theyve had my car n i am still waiting considering its a job that normally takes a few hours which i suspect there are more issues than they are saying with the car.
PLEASE DO NOT BUY FROM THESE CLIWNS AS YOU WILL DEFINITELY GET RIPPED OFF.
When i do take the car to Merc to diagnose the battery if they can't sort it then i will get the Automotive Ombudsman involved.
Reply from Big Motoring World
Hi Junior,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your vehicle.
All of our vehicles are subjected to an inspection prior to their placement on the forecourt, however, they are all sold in a used condition and on occasion, faults can develop, often these are unforeseen and sudden.
I can see that your vehicle is at our service centre. A member of the team will be in contact with you to provide an update as soon as they can.
Kindest Regards,
Big Motoring World