Bunch of scammers.
I booked a car for Rome FCO airport.
The car was supposed to be from goldcar.
I went to goldcar with a horrible treatment by the lady who were supposed to “help” me.
The lady was obviously so triggered and angry just by my existence? I’m not sure what’s going on there with them.
The lady refused to give me the car (fiat 600) which I was supposed to get for my 2 weeks vacation.
She refused to assist me further because my driver’s license was not from EU.
Although, I had my driver’s license with me which is in english, and I also had an international driving permit with me.
I satisfy all the terms & conditions. I have rented cars from almost every country I have travelled to with no problems. This one was a total nightmare.
I then called carjet to tell them what happened. The call centre said “ok just cancel and we’ll refund you” at the end.
I then proceeded with the refund process and unfortunately they did not refund me.
Classic organized gang style scamming.

Update on the merchant reply: that’s false. I had all the documents with me, the rental office probably saw that they can rent it to other tourists for a higher price as the demand was high. It was very very clear from the moment I entered the office they weren’t there to help or provide any sort of service. And you’re complicit in it by playing along with them :)
I’m just not the person to shout and argue. Maybe I should have, because there is no law or rules or justice to be taken. What a shame.