bad system for returns
I have ordered several items from them, mostly ok but I ordered a jumper and wanted to return it. I had to wait about 2 weeks for a response as they have to approve all returns. They then contacted me and said they would refund 50% as the return would be to China at my own cost
Every other company do offer returns and it can be done easily
Is this legal that they do not refund the whole amount and you cannot return
Reply from Rosyday
Hi,
We are sorry to hear that you are not satisfied with order. We would like to find your order and solve the problem for you. But there are many similar orders in our system if we only search by your Trustpilot account. So we cannot make sure which is your order.
Could you please provide your order number or the name of the recipient, phone number, address or more information to help us? We will give you a satisfactory solution.
Thank you for your kind understanding. Have a nice day!