Dear Slavica,
We sincerely apologize for the inconvenience and understand the frustration caused by the delay in delivery. Your order was held at customs due to documents that are normally not required, which is why you were unable to receive it within the expected timeframe.
We would like to reassure you that we are already organizing a new shipment so that you can receive your order as soon as possible.
We thank you for your patience and understanding, and we are committed to ensuring that your experience with us is a positive one.
Best regards,
MyFamily