I don't recommend this platform at all.
I don't recommend this platform at all.
The reasons are that they always charge you for any reason they take alot of money.Even if you pay for a flex ticket they will say you can change anytime any date is not true.They charge a lot of money.
You can only use it once!
The don't respond quickly to emails they do whatever they want to do!
Guys if you really looking for no headache use another platform,believe me!
They don't refund the money back!
Just useless platform!
Very disappointed!
Reply from Vola.ro
We're really sorry to hear about your experience and how disappointed you feel, for sure that’s definitely not the kind of impression we want to leave.
We would like to clarify that for services like Vola Flex, we're transparent about any additional costs, and tickets can always be reviewed before confirmation.
As for the refund process, we always follow the rules set by the airlines and providers, but we’re happy to check what happened in your case.
Please send us your booking number, completing the form here: https://vola.ro/contact, so we can fully investigate and come back with a clear answer.
If we manage to sort things out, we’d appreciate it if you’d consider updating your review.
Thank you for your feedback.