I ordered a Siemens Tall Fridge and Freezer. They arrived the day after which was an exceptional time frame for such big items. The delivery team were very pleasant and professional. They rang me a couple of hours before they were to arrive to comfirm the time of delivery. The delivery went smoothly and the chaps even gave my grandson an AO teddy which he was very happy with. I was impressed with the whole process and the price of the items was very competitive with all other retailers I checked. The fact that AO offer a well priced recycling service was also welcome and I purchased this service as well. I would recommend it. I have bought items from AO before and have always been impressed with the service; this experience was equally great.