Myself and 8 family members traveled on a connecting flight from Frankfurt to Athens. We were seated near the rear and on the back seat was a male who turned out to be an illegal immigrant being deported. When the rear doors were closed he became extremely disruptive, running up and down the plane making very loud vomiting type noises and banging his head on the panels. He was so aggressive he dented the paneling in the rear of the plane. There was no one accompanying him. Three highly trained police men came on the plane, restrained him and removed him. He was kicking and screaming all the way down the aisle of the plane. My three young grandsons (who were sat in the row in front of him) were very distraught, one who totally broke down convinced he had a bomb. The captain spared only a few seconds to attend but offered no words to calm the boys down.
My initial contact with Lufthansa customer services was positive, full of superficial apologies. the last e-mail I received from Lufthansa was an offer equivalent to £4.79 per person. An insult and was rejected.
I have sent three further e-mails but they are no longer communicating.
Bear the above in mind if you are considering flight bookings.