I received a letter from BT saying I'd been "selected for a Digital Voice trial" That was a lie because once they've switched you over you're stuck with DV. I told the adviser I have no time to do this until early next year whereupon he said "As long as you're aware that your landline could be switched off at any time" which sounded like a threat AND a lie because the letter said nothing would change until an appointment had been made and the equipment installed so he was clearly lying.
I then spoke to someone else at BT who told me what he'd said wasn't true.
Why do some of their advisors lie to customers??